Support

Email [email protected] and a real person will answer. There are no accounts to look up, so please say which iPhone you’re on and what happened.

Subscriptions

LuminVoice Pro is billed by Apple, not by us. To cancel or change plan, open Settings → your name → Subscriptions on your iPhone. Cancelling stops the next renewal; you keep Pro until the period you already paid for ends. Refunds are handled by Apple at reportaproblem.apple.com.

Restoring a purchase

New phone, or reinstalled the app? Open Settings → Restore purchases inside LuminVoice, signed in to the same Apple Account you subscribed with. Your subscription and every session you made come back.

Playback

Sessions download before they play, so the first play of a new session needs a connection; after that it plays offline. Long silences between lines are deliberate. That is how the pacing works. If a session stops when your screen locks, check that LuminVoice is allowed to play in the background and that your phone isn’t in Low Power Mode.

Your data

Delete the app and everything on your device goes with it. To have anything on our servers removed, email us. See the Privacy Policy for what we hold and why.

One thing we can’t help with

LuminVoice is a self-improvement and relaxation tool, not medical or psychological care. If something you’re dealing with needs a professional, please talk to one, and if you are in crisis, contact your local emergency number or a crisis line right away.